Service & Support

FAQs

Got more questions?

Hopefully we can answer them here.

If we are unable to answer your question below, please contact us and one of our sales support team will assist.

To register with us, simply click “Register” at the top right hand corner of the page and complete your details. Once you click “Create an Account” you can enter further information to complete your account profile, such as:

  • Shipping address;
  • Billing address, contact number; and
  • Preferred payment method and payment details.

If you would prefer to start browsing first, you can move to other areas of the store. If you don’t complete the shipping details at the time of registration, you will be requested to enter them once you place an order.

Should you have any problems with registration, please contact us.

The “My Account” link at the top right hand corner of the site enables you to update your company information, such as:

  • Shipping address
  • Billing address
  • Contact Details
  • Account Password

You will need to “Log In”, enter your username and password and then click on “My Account”.

We take great care in managing the information of our customers. The Sol Distribution web store is secured using Verisign Secure Sockets Layer (SSL) Certificate within the secure checkout area of the site. The 128 bit encryption means your sensitive information is protected when being transmitted through the site. The merchant facility is maintained by Bankwest, a subsidiary of the Commonwealth Bank and the payment gateway is controlled by Securepay, a business of Australia Post.

If you would like further information relating to your security, please see our privacy policy or contact us.

To place an order online, simply log into your account using your username and password;

Select items and quantity that you would like to buy to your shopping basket by clicking the “Buy now” button;

You will then be taken to the shopping cart. You can either “Continue Shopping” or “Proceed to Checkout”;

Select shipping and billing address details;

Select “Next Step”;

Enter your credit card details. If you have saved your credit card details, enter the CCV details and PRESS APPLY;

Enter your Promo Code, if applicable and PRESS APPLY;

You now have the opportunity to review your order. If you are happy with the order summary press “Place Your Order”;

You will be notified by email that we have received your order and it is being processed;

Additionally, you will be informed once:

  • we confirm your order;
  • we have shipped your goods from our warehouse;
  • and in certain circumstances if a cancellation of the order is required.

The current payment methods accepted when using the Sol Distribution web store are Visa and MasterCard. The online checkout process is secure, however if you would like to make payment over the phone, please contact us.

No. Our team of CEC accredited engineers can work with you to design any system combination you need. If you need us to provide design layout drawings and electrical schematics, we can also assist. Please contact us and ask for our sales support team.

At Sol Distribution we are very transparent with regards to the products that we have available to you. Our web store has been created to only display the option to “Buy now” on products that we currently stock.

This being said, if there is an item on the web store that is currently listed as “Out of Stock”, please contact us and speak to one of our sales team as we may have an order due in soon.

Yes. We offer very competitive rates on shipping across Australia. The minimum shipping charge is $25.00. From time to time we promote deals which will include free shipping.

In your “My Account” section you can view your order history and order status. You can also view and print your Sales Order (SO) and Tax Invoice/Receipts.

Our webstore has been designed to provide users with all the tools need to research and make an informed decision on each of the products we supply. When you click on the desired product page, product specifications sheets, warranty information and installations manuals are all available to view and download as you please.

If you still have questions, please contact us and ask for our technical support team.

Further Questions?

Please don’t hesitate to contact us if you require additional information.