Got more questions? Hopefully, you can find an answer here. Alternatively, feel free to contact us and one of our sales support team will be able to assist.
How can I access the product prices on the Sol Distribution website?
To access the pricing and more features on our website, you’ll need to have a registered account with Sol Distribution. Please see the details on how to register in the FAQ below.
How do I register an account with Sol Distribution?
To register an account with us, simply click on the “Login” tab located at the top right-hand corner of the page. There, you’ll need to fill out the New Customer form with the appropriate details and click “Submit”. A verification email will be sent to the provided email address to confirm you’d like to register. Once you click on the confirmation link, a welcome email will be sent with your account details. Please save this email for future reference. Access to the pricing will be granted within the next couple of hours or so, once our sales team has reviewed the account details you entered. You can start browsing our products in the meantime and check out the exclusive offers we have at Sol. Should you have any problems with registration and/or creating an account, please contact us on 1300 660 483.
How do I change my account details?
You will need to log in to your account with your username and password. In your account dashboard, you can view your recently created quotes as well as edit your current password and any other account details. If you have any issues with accessing your account, feel free to contact us.
How do I place an order?
Once you are ready to place an order, simply contact our Sol Distribution team or your Key Account Manager over the phone or via email. They will organise the order and shipping for you. You can also request a quote online by adding the product you are interested in. Find out more details on how can you request a quote online in the next FAQ.
How do I request a quote online?
To request a quote, simply go to the products page, browse through the items you are interested in purchasing and add these using the “add to quote” button. Once you’ve added all the items you are after, then add a personalised message to your quote and submit it. Our sales representatives will be in contact with you shortly after you submit your quote to discuss the next steps.
How do I pay for my order?
The current payment methods accepted are via bank deposit or credit card. Deposit details will be on the invoice. If you prefer using a credit card, just give us a call to make payment over the phone.
Are the solar kits/bundles advertised on your website the only kits you do?
No. Our team of CEC accredited engineers can work with you to design any system combination you need. If you need us to provide a design layout drawing and electrical schematics, we can also assist. Just contact us and ask for our sales support team.
Why is there no “buy now” button on the items listed on the website?
Our website has been created only to display the products and prices of what we currently have available. However, if a product is listed on the website and not available when you contact us, our sales team can find you the best alternative and any details on when (and if) the stock will be available in the near future.
Do you charge for shipping?
Yes. We offer very competitive rates on shipping across Australia. The minimum shipping charge is $25.00. From time to time we promote deals that will include free shipping (T&C’s apply).
How can I check my order status?
A tracking number is usually added to your order. If this is not available for your order, you can always give us a call to update you on the status of your order.
How do I get more information about a product?
Our website has been designed to provide users with the tools needed to research and make an informed decision on each of the products we supply. When you click on the desired product page, you can view and download: product specifications sheets, warranty information and installations manuals. If you still have questions, please contact us and ask for our technical support team.
Further questions? Don’t hesitate to contact us!
Our team is available to answer your enquiries just a phone call or email away.